Lets talk about Responsible Gambling

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Hi Randy,

At Matchbook we take Responsible Gambling very seriously and we want the Matchbook experience to be enjoyable for all our users. We understand the effects gaming issues can have on an individual, their day to day lives and their families. We believe it is important that all of our customers are aware of the tools we have available to help them gamble responsibly.

Gambling should be an enjoyable leisure activity, so to ensure you remain in control, it may help you to remember the following:

  • You should only gamble what you can afford to lose.
  • Avoid chasing losses.
  • Keep track of the time and amount you spend gambling.

Matchbook offers the following tools to manage your gambling activity:

RECOGNISING A GAMBLING PROBLEM
If you are concerned that you may have a gambling problem then please ask yourself the following questions or use GamCare’s Self-Assessment Tool.

DEPOSIT LIMITS/ LOSS LIMITS FOR CASINO
Deposit Limits allow you to manage the amount of money you are able to deposit into your account over a Daily, Weekly or Monthly period.

TIME-OUT
If you want to take a short break from betting and gaming with Matchbook, you can do so by taking a Time-Out for a minimum of 24 hours and a maximum of 6 weeks.

SELF-EXCLUSION
If you want to prevent yourself from gambling for a longer period of time, you can self-exclude and your account will be closed for a minimum of 6 months. If you take this option we would recommend you also self-exclude from all betting and gaming operators you may hold accounts with.

CONTACT SUPPORT ORGANISATIONS
GamCare – www.gamcare.org.uk; Freephone: +44 808 8020 133
Gamblers Anonymous – www.gamblersanonymous.org
Gambling Therapy – www.gamblingtherapy.org

If you would like any further information about the above options, please visit the Responsible Gambling section of our site here.

All our Customer Service staff receive awareness training on problem gambling issues and are here to talk to you about any concerns.
If you need any help you can contact us by responsible or support.

Kind Regards,
The Matchbook Team

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Licensed and regulated by the Gambling Commission for customers in GB
Alderney Gambling Commission Gamecare Certified Problem Gambling Support 18+
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